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About Forrester by FeedbackNow
FeedbackNow is a real-time, comprehensive CX solution to measure, analyse, and act
on customer experience feedback, across physical and digital touchpoints.
Our solution continually generates actionable advice against the areas of
customer experience and service with the greatest impact on loyalty and the
bottom-line.
Smart Restroom Solution
Utilise FeedbackNow Smiley Boxes, In & Out devices, and
People Counters for a Smart Restroom experience.
The Smiley Boxes measure
customer satisfaction in real-time.
The In & Out device
tracks when your teams are attending to a restroom and how cleaning impacts
customer satisfaction.
The People Counter
pinpoints trends with foot traffic, which can inform how you prioritise.
All this information will help you maximise the
efficiency of your teams, and most importantly, improve the customer
experience.
People Counter: Utilizing FeedbackNow People Counters can
assist your organization with pinpointing trends for specific locations, hours
of the day, and other imperative information regarding foot traffic. This
can assist with finding out specific times that your restrooms need to be
closely monitored.
In & Out Device: Utilizing FeedbackNow
In & Out devices will allow you to track when a cleaning has occurred
in your restrooms as well as its impact on customer satisfaction. The
combination of the Smiley Boxes and In & Out devices will help you
determine where to focus your cleaning teams.
Alerts: There are four alert types, but the best ones to set up for a smart
restroom are the Red Peak or Traffic alerts. The red peak alert is ideal for
when there is steady traffic and you want to be highly reactive. The
traffic alerts are better for when there are fluctuations in traffic. Get
the alerts via emails and push notifications. All alerts assist in
pinpointing locations that require more assistance and priority.
The FeedbackNow
solution consists of physical and digital feedback collectors (FeedbackNow Measure), a powerful SaaS & mobile
platform with intuitive analytics and robust reporting (FeedbackNow
Analyse), and intelligent alerting capabilities to inform and act on
real-time CX feedback (FeedbackNow Improve).
Contact
For further information, please visit www.feedbacknow.com, or contact our local team at bwang@forrester.com, or call +65-9800-8268.
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