Projects & Activities - Training & Standards

This category promotes standards in restroom design, maintenance and cleanliness. It also builds capacity by conducting various restroom-related training.

Latest Training & Standards Events


More cleaning attendants trained for WSQ Perform Basic Cleaning of Washrooms assessment

From end February to early March, two training and WSQ washroom cleaning assessment sessions were conducted each for a total of 36 cleaning attendants from the Jurong Point Shopping Centre (JPSC) and the Shoppes at Marina Bay Sands (MBS). The attendants underwent 3-hour training sessions in the morning before taking the WSQ washroom cleaning assessments in the afternoon. The training session served to equip the attendants with the right method of washroom cleaning so as to better prepare them for the assessment. Attendants will receive both the WSQ Washroom Cleaning Statement of Attainment and RAS Certificate of Attendance upon successful completion.

Apart from the 18 participating attendants from the Shoppes at MBS, 40 attendants were already trained and assessed in December last year. In November prior to the Shoppes at MBS, the National Library Board (NLB) became the first building owner to engage RAS through its cleaning service provider, CBM Pte Ltd, to undergo training and WSQ assessment. Last year, more than 50 attendants working at the National Library Building and the Shoppes at MBS were trained and assessed. RAS is anticipating more committed building owners to emulate the exemplary commitment displayed by the NLB, Shoppes at MBS and JPSC, to request their cleaning service providers to engage RAS for washroom training and WSQ assessment.
More than 50 cleaning attendants trained for WSQ Perform Basic Cleaning of Washrooms assessment

The National Library Board (NLB) is the first building owner to engage RAS through its cleaning service provider, CBM Pte Ltd, to implement WSQ washroom cleaning assessment for its attendants. Two separate training sessions were conducted on 21st and 28th November at the National Library Building prior to the WSQ assessment. The purpose of the 3-hour training session is to equip the attendants with the know-how of washroom cleaning so as to better prepare them for the assessment. Another 40 attendants working at the Shoppes at Marina Bay Sands underwent similar training sessions prior to the assessment in December.

In his speech at the LOO Awards ceremony, NEA Chief Executive Officer Mr Ronnie Tay emphasised the need to raise the competency of the cleaning attendants. Last year, RAS signed a Memorandum of Understanding with the Center for Competency-Based Learning and Development to provide better training on toilet cleaning. This partnership would see participants, for the first time, not only receiving the WSQ Statement of Attainment but also a Certificate of Attendance by the RAS. This helps to ensure that the attendants are not only trained, but are assessed on their competency under the WSQ framework.


Another major tourist attraction under the Happy Toilet Programme (HTP)

Three years after major tourist attractions The Shoppes at Marina Bay Sands and Sentosa were certified, the Merlion Park became the latest major tourist attraction to come on board the Happy Toilet Programme (HTP). Its service provider Anchor Cleaning Agency went the extra mile of fully paying the fees for the HTP accreditation which are usually either paid for by owners or shared among owners and service providers. Apart from Anchor Cleaning Agency, Transquest Supplies, the service provider of SMRT train stations, and both IGM Services and LS2 Services, the service providers of Jalan Besar Town Council hawker centres, also initiated HTP payments. HTP is positively viewed as an effective public toilet-rating programme which serves as a third-party independent assessment on the performance of service providers.

Over the years, there are even owners who have incorporated HTP accreditation in their tender documents as performance indicators for service providers. With service providers accredited under the National Environment Agency Clean Mark Accreditation Scheme, HTP accreditation has become one of the factors that can effectively position a service provider above the rest of its competitors when tendering for contracts. In 2012, in their bid to offer value-added services and to commit on service excellence, two service providers namely IS Cleaning Services and Integrated Property Management, applied for the HTP accreditation of 6 shopping malls managed by AsiaMalls.
Enhanced iSPRINT Partner Buzz

RAS was invited to the iSPRINT Partner Buzz event organised by the Infocomm Development Authority of Singapore (IDA) as one of the panelists to discuss the use of smart technology for smart cleaning. RAS shared two of its partners’ smart technology namely Adesc Global’s Ozone Air and Water Solutions and Infinergy Systems’ Restroom Feedback System. Prior to the panel discussion, the National Environment Agency (NEA) shared about opportunities & challenges in the cleaning industry while IDA shared about its Enhanced iSPRINT programme and Call for Smart Cleaning solutions.

Consultants, Business Development professionals and training providers offering smarter cleaning solutions were invited to the event to not only better understand how innovative technology can revolutionise the cleaning industry but also to network with IDA’s partners to explore possible collaborations to pilot new solutions that can enhance the standard of the local cleaning industry. The iSPRINT is a funding initiative that was introduced in March 2010 to support Small & Medium Enterprises (SMEs) in the adoption of technology to boost their productivity and growth.

First bus interchange accredited under the Happy Toilet Programme (HTP)

Our survey for the past three years continued to reveal bus interchanges as one of the dirtiest – third dirtiest after coffeeshops and hawker centres – toilet locations. However, the toilets at Yishun Bus Interchange now stand apart from the rest having been awarded a 4-star rating under the HTP by offering user-friendly facilities for wheelchair users, babies, children and the elderly. The toilets are also adorned with plants and decals of distinguished cartoon characters such as Hello Kitty, Mickey Mouse and Pooh Bear.

The Happy Toilet certification of the first bus interchange signifies a crucial milestone for the HTP. With the construction of better air-conditioned bus interchanges, we hope more bus interchanges will participate in the HTP to offer quality toilets to the commuters. In 2013, the HTP achieved another crucial milestone with the certification of 11 Circle Line MRT stations which was followed by 6 more MRT stations in the city area.

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