To design effective programme and activities, RAS needs to engage in research and development on user behaviour, latest technologies for toilets, toilet management and design etc.
By working with members of the World Toilet Organization (WTO), RAS is able to learn new things about toilet management, solving vandalism problems and alternative types of sanitation etc.
Comprehensive Toilet Survey Results 2011
On 14 March 2012, we organised a media conference to share the findings and recommendations of a survey study conducted by a class of 21 graduating students from the Ngee Ann Polytechnic's School of Business & Accountancy. The survey consisted of 5 core sections as follows:
A) Toilet happiness
B) Facilities, design and maintenance of toilets
C) User experience
D) Awareness, education & enforcement
E) User and cleaner behaviour
Based on the survey findings consolidated by the students, we proposed a holistic approach to enhance the standard of the restroom environment as follows:
We conducted a briefing for the students in October last year to facilitate their preparation. The survey was conducted in late December last year and an in-dept analysis of the findings was presented to us in February this year. At the same time, in recognition of their pro-bono work, they were presented with certificates of appreciation.
- Mandatory rating scheme for toilets
- Continued government intervention and enforcement
- Specialised training of restroom attendants
- Higher toilet design guidelines
- Effective public awareness and engagement
Inter-Agency Working Committee Report on Public Restrooms
RAS held a media conference on 16th December to share the key findings and recommendations of a 70-page Inter-Agency Working Committee (IAWC) report, which is also a 3-year blueprint on public restrooms. In total, there are 35 recommendations in the report which fall under three key sections namely the Owners & Operators (O&O), Contactors & Cleaners (C&C) and Users. On O&O, the findings and recommendations cover cleanliness, maintenance, design and standards. On C&C, it covers accreditation schemes and training and growing the cleaning industry. On Users, it covers education, awareness and recognition.
The inception of the IAWC in October 2008 was part of a long-term plan to achieve clean public toilets. Co-chaired by the RAS and World Toilet Organization (WTO), three sub-committees namely the O&O, C&C and Users, were formed to study problems persisting with dirty toilets. Each sub-committee met quarterly to brainstorm solutions and updated each other on the findings and recommendations. RAS consolidated the details and submitted the report in September 2010. RAS also incorporated all comments from the government agencies such as the National Environment Agency (NEA), Spring Singapore, Urban Redevelopment Authority (URA) and Workforce Development Agency (WDA) into its final report.
The Benchmark Toilet Study
This project studies the behaviour, usage & attitudes of users of public toilets in Singapore so as to establish benchmarks in the design, cleanliness and maintenance of toilets.
It will provide primary information to improve toilet design and maintenance, so that public toilets can be kept cleaner and meet the needs of current Singaporean users. This study is undertaken by the National University of Singapore and supported by NEA.