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RAS releases its first comprehensive
toilet survey results
On 14 March 2012, we
organised a media conference to share the findings and recommendations of
a survey study conducted by a class of 21 graduating students from the
Ngee Ann Polytechnic’s School of Business & Accountancy. The
survey consisted of 5 core sections as follows:
A) Toilet happiness
B) Facilities, design and
maintenance of toilets
C) User experience
D) Awareness, education
& enforcement
E) User and cleaner
behaviour
Based on the survey findings
consolidated by the students, we proposed a holistic approach to enhance
the standard of the restroom environment as follows:
1. Mandatory rating scheme
for toilets
2. Continued government
intervention and enforcement
3. Specialised training of
restroom attendants
4. Higher toilet design
guidelines
5. Effective public
awareness and engagement
 We conducted a briefing for
the students in October last year to facilitate their preparation. The
survey was conducted in late December last year and an in-dept analysis
of the findings was presented to us in February this year. At the same
time, in recognition of their pro-bono work, they were presented with
certificates of appreciation.
[Survey Results]
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